The following Booking Conditions together with our
privacy policy and, where your holiday is booked via our
website, our website terms and conditions of use, together with any other
written information we brought to
your attention before we confirmed your booking govern by Holiday Buzz
Limited with company number : 13036365
and registered office address of 8 Thornton Road, Birmingham, England, B8
2LG (“we” “us”
and “our”). Please read them carefully as they set out our respective rights
and obligations. References to
"you" and "your" in these Booking Conditions mean all persons named on the
booking (including anyone who
is added or substituted at a later date) or any of them.
References to “Travel Arrangement(s)” in these Booking Conditions are to the
accommodation, flights,
transport, activities, excursions and other services we feature on our
website. References to
“Supplier/Principal” means the third party supplier of the Travel Arrangements
including but not limited to
accommodation providers, transfer providers, car hire companies, airlines,
third party package organisers,
tour operators and attraction providers.
By making a booking, the first named person on the booking agrees on behalf of
all persons detailed on the
booking that he/she:
a. has read these Booking Conditions and has the authority to and does agree
to be bound by them;
b. consents to our use of personal data in accordance with our
Privacy Policy and is authorised on
behalf of all persons named on the booking to disclose their personal details
to us, including where
applicable, special categories of data (such as information on health
conditions or disabilities and
dietary requirements and passport information);
c. is over 18 years of age and resident in the United Kingdom and where
placing an order for services
with age restrictions declares that he/she and all members of the party are of
the appropriate age to
purchase those services;
d. accepts financial responsibility for payment of the booking on behalf of
all persons detailed on the
booking.
Please Note: We act only as an agent in respect of all bookings we take
and/or make on your behalf
however, our obligations to you in relation to your booking depend on what
you book with us. On our
website, you can book multiple Travel Arrangements which create a
Multi-Contract Package organised by
Holiday Buzz Limited, a third party package (organised by a third party
Supplier/Principal) or a single
component accommodation-only booking. Our obligations in relation to each
booking as are as follows:
Holiday Buzz Limited Multi-Contract Package
When you make a booking of multiple Travel Arrangements in such a way as to
create a package holiday,
we, Holiday Buzz Limited , will accept responsibility for that as a
“Multi-Contract Package” in accordance
with the Package Travel and Linked Travel Arrangements Regulations 2018
(please see clause 43 below for
further information as to the circumstances in which we, Holiday Buzz Limited
, will be acting as a Package
Organiser). Please see sections A, B and C for the terms and conditions which
apply to your booking.
Third Party Packages
We also sell package holidays organised by other tour operators (the
“Supplier/Principal”) and do so as their
agent. In this case the package holiday consisting of flights (or other
transport arrangements),
accommodation or car hire and any other tourist services accounting for a
significant proportion of the
holiday, will have been pre-arranged by the Supplier/Principal and will be
available to book through us. Your
contract will be with the third party Supplier/Principal organising the
package (not with Holiday Buzz Limited) and your payments will be covered by
financial protection organised by that Supplier/Principal in
accordance with the Package Travel and Linked Travel Arrangements Regulations
2018. Holiday Buzz Limited is only acting as an agent on behalf of the
Supplier/Principal in these circumstances. Please see
sections A and C for the terms and conditions that apply to your booking.
Single Component Accommodation-Only Bookings
You can also book accommodation with us as a single component booking. This
will not be a package
holiday and as such does not have any of the rights or protections afforded to
package holidays under the
Package Travel and Linked Travel Arrangements Regulations 2018. For single
component bookings, we will
always act as an agent on behalf of the Supplier/Principal of the
accommodation. Please see Sections A and
C for the terms and conditions which apply to your booking.
As a result of the above, our obligations to you may vary depending upon which
Travel Arrangements you
book with us and we have tried to set them out below as clearly as
possible:
(A) Section A contains the conditions that will apply to all bookings you make
with us;
(B) Section B sets out the additional terms and conditions that will apply
when you make a booking
with us for a Multi-Contract Package;
(C) Section C includes links to the Terms & Conditions of the
Supplier/Principals.
SECTION A – APPLICABLE TO ALL BOOKINGS
1. Your Contract
When making your booking we will arrange for you to enter into a contract with
the applicable
Supplier/Principal of the Travel Arrangements, as specified on your
confirmation invoice. Your booking with
us is subject to these Booking Conditions and the specific terms and
conditions of the relevant
Supplier/Principal(s) you contract with and you we advise you to read both
carefully prior to booking. The
Supplier/Principal’s terms and conditions may limit and/or exclude the
Supplier/Principal's liability to you.
Please see Section C for the Supplier/Principal’s Terms and Conditions.
Your booking is confirmed and a contract between you and the
Supplier/Principal will exist when we
send you confirmation on their behalf.
As an agent we accept no responsibility for the acts or omissions of the
Supplier/Principal or for the Travel
Arrangements provided by the Supplier/Principal, unless we have sold those
Travel Arrangements in such a
way as to create a Multi-Contract Package (please see clause 43 for further
information), in which case we
will accept responsibility for those Travel Arrangements in accordance with
Section B of these Booking
Conditions.
2. Booking
When you make a booking, you will have the opportunity to review/confirm all
the details of the booking
before making payment. Once you have reviewed and confirmed these details and
made payment, we will
proceed to make the booking with the Supplier/Principal.
Please check that all names, dates, timings, accommodation details are correct
on receipt of all documents
and advise us of any errors immediately. Any changes to these details will
incur the charges stated below.
Please ensure that the names given are the same as in the relevant passport.
The booking information that
you provide to us will be passed on only to the relevant Supplier/Principal of
your Travel Arrangements or
other persons necessary for the provision of your Travel Arrangements. The
information may be provided to
public authorities such as customs or immigration if required by them, or as
required by law. This applies to
any special category (sensitive) information that you give to us such as
details of any disabilities, or dietary
and religious requirements and passport details. In making this booking, you
consent to this information
being passed on to the relevant persons. Certain information may also be
passed on to security or credit
checking companies. If you are travelling to the United States, the US Customs
and Border Protection will
receive this information for the purposes of preventing and combating
terrorism and other transnational
serious crimes. If you travel outside the European Economic Area, controls on
data protection may not be as
strong as the legal requirements in this country. If we cannot pass this
information to the relevant
Supplier/Principals, whether in the EEA or not, we will be unable to provide
your booking. Please click here
for full details of our privacy policy.
3. Payment
In order to book your chosen Travel Arrangements, you must pay a deposit or
full payment as required by
the Supplier/Principal of the Travel Arrangements. You must also pay all
applicable insurance premiums and
booking fees.
If you have paid a deposit, you must pay the full balance by the balance due
date notified to you. If full
payment is not received by the balance due date, we will inform the
Supplier/Principal(s) who may cancel
your booking and charge the applicable cancellation fees (as set out in the
Supplier/Principal’s terms and
conditions),and you will also be required to pay an administration charge to
us of £40 per person.
If a balance extension is required and granted, a standard £15 administration
charge will be applied to your
booking. If your departure date is within 14 days of your booking date and you
pay via debit/credit card the
card holder must be part of the travelling party.
Low deposit bookings: Where you pay a low deposit you must
pay the full deposit and/or final balance by
the balance due date notified to you. The low deposit payments will usually be
by instalments that will be
cleared from the same account used at the time of booking on the same date
each month leading up to the
final balance due date. There is no per transaction administration fee for
paying your balance in instalments.
However, when you opt for Low deposit there will be one time charge of Low
deposit fee only if the
supplier/principal is to be changed who can offer low deposit or based upon
your date of departure, which
will be notified to you at the time of booking. If full payment is not
received by the balance due date, we will
notify the Supplier/Principal who may cancel your booking and charge the
relevant cancellation fees set out
in their Terms and Conditions. You will be liable to pay the full deposit in
the event of cancellation prior to the
balance due date, this usually includes the full cost of your flights plus a
deposit for any accommodation
and/or transfer arrangements.
Except where otherwise advised or stated in the terms and conditions of the
Supplier/Principal concerned, all
monies you pay to us for Travel Arrangements will be held on behalf of the
Supplier/Principal concerned,
with the exception of bookings covered by an ATOL. Any money paid to us in
respect of a booking covered
by an ATOL is held by us on behalf of and for the benefit of the Trustees of
the Air Travel Trust at all times,
but subject to our obligation to pay it to the ATOL Holder for so long as the
ATOL Holder does not fail
financially. If the ATOL Holder does fail financially, any money held at that
time by us or subsequently
accepted from the consumer by us, is and continues to be held by us on behalf
of and for the benefit of the
Trustees of the Air Travel Trust without any obligation to pay that money to
the ATOL Holder.
4. Low Cost/”No Frills” Flights Only
When booking a “no frills” airline through our website or over the telephone,
you are entering into a contract
directly with the airline concerned and you will be subject to their terms and
conditions which you must refer
to on the relevant airlines website. We will issue a confirmation invoice that
details our charges for the use of
this service. Please also see section B below for further information in
relation to our role as your agent when
booking ‘no frills’ flights on your behalf.
5. Charter Flights
When you book your flight through us, we act as agent for the charter flight
provider who holds an ATOL.
The contract will be between you and the charter flight provider.
6. Scheduled Flights
Where you have paid a low deposit to secure a scheduled flight booking, the
price of your flight is subject to
increase due to changes in the airline fuel surcharge and government taxes
applicable to your flight. These
costs are not confirmed and the price of your flight is not guaranteed until
you have paid for your flights in
full. If you wish to avoid the possibility of the price increases, we would
recommend paying for your flight in
full at the time of booking.
7. Errors & Omissions
We take reasonable steps to ensure that any information, photographs, or any
other details about Travel
Arrangements featured on the website, described over the telephone or featured
in any of our marketing
publications is accurate. Whilst every effort is made to ensure the accuracy
of all information and prices
displayed on this site, regrettably errors do occasionally occur. In the event
that an incorrect price has been
entered in error, any booking made based on such incorrect price will not be
valid. You will be advised of the
mistake at the earliest opportunity and you will then have the option either
to pay the correct price for the
travel arrangements or to cancel and receive a full refund of any monies you
may already have paid. We
make no warranties or promises as to the availability or suitability of any
Travel Arrangements advertised.
We reserve the right to change or vary the price, flight, accommodation, or
any other arrangements featured
on our website, discussed with you over the telephone or printed in any of our
publications at any time
without notice. You agree that it is your responsibility to ensure that all
the details of your chosen
accommodation are confirmed with us at the time of booking.
8. Prices
We reserve the right to amend advertised prices at any time. We also reserve
the right to correct errors in
both advertised and confirmed prices.
Special note: changes and errors sometimes occur. You must
check the price of your chosen Travel Arrangements at the time of
booking.
Where you have booked a Multi-Contract Package, additional terms and
conditions apply, please see clause
43 for further information.
9. Additional Charges
Please note that all additional charges are included in the total cost.
Additional charges include airport taxes,
fuel supplement, security fee and where applicable (when your flight is with a
low cost airline) a card booking
fee.
10. City Taxes
Please note that city taxes are likely to be payable in most tourist cities.
These are not included in our quoted
prices. If you have booked online or have a question regarding city taxes
please contact us on 2035988688
11. Insurance
Many Supplier/Principals require you to take out travel insurance as a
condition of booking with them and
where you have booked a Multi-Contract Package, it is a condition of booking
with us that you take out
suitable travel insurance. Your travel insurance must cover you and your party
against the cost of
cancellation by you; the cost of assistance (including repatriation) in the
event of accident or illness; loss of
baggage and money; and other expenses, as well as ensuring you have cover for
any activities you have
booked, including additional cover for skiing/extreme sports/adventure travel
and all other activities you have
booked.
If you choose to travel without adequate insurance cover, neither the
Supplier/Principal nor we will be liable
to you for any losses howsoever arising, in respect of which insurance cover
would otherwise have been
available.
Please note: We do not offer insurance and none of our prices incudes
insurance, therefore
please we advise you to take out your travel insurance locally.
12. Special Requests
Any special requests must be advised to us at the time of booking e.g. diet,
room location, a particular facility
at a hotel etc. You should then confirm your requests in writing. We will pass
your request on to the
Supplier/Principal but we cannot guarantee that they will be fulfilled. The
fact that a special request has been
noted on your confirmation invoice or any other documentation or that it has
been passed on to the
Supplier/Principal is not confirmation that the request will be met.
13. Fitness to Travel and Medical Conditions
We are not a specialist disabled holiday company but we will do our utmost to
cater for any special
requirements you may have. If you or any member of your party has any medical
problem or disability which
may affect your trip, please provide us with full details before we confirm
your booking so that we can try to
advise you as to the suitability of your chosen Travel Arrangements. We may
require you to produce a
doctor’s certificate certifying that you are fit to participate in your chosen
tour.
Acting reasonably, if the Supplier/Principal is unable to properly accommodate
the needs of the person(s)
concerned, we will not confirm your booking on the Supplier/Principal’s behalf
or, if you did not give us full
details at the time of booking, we will inform the Supplier/Principal who may
cancel it and impose applicable
cancellation charges, when we become aware of these details.
14. Changes and Cancellations by You
Any cancellation or amendment request must be sent to us in writing, by email,
and will take effect at the
time we receive it. Please ensure that you have received written confirmation
of any changes to your booking
prior to travel. Whilst we will try to assist, we cannot guarantee that the
Supplier/Principal will meet such
requests. Amendments and cancellations can only be accepted in accordance with
the terms and conditions
of the Supplier/Principal of your Travel Arrangements. The Supplier/Principal
may charge the cancellation or
amendment charges shown in their booking conditions (which may be as much as
100% of the cost of the
Travel Arrangements and will normally increase closer to the date of
departure). In addition, you must pay us
an administration fee of £25 per person per booking for any amendments to
bookings and an administration
fee of £40 per person for cancellations or as otherwise set out in the Service
Charges table below. We will
notify you of the exact charges at the time of amendment or cancellation.
This clause 14, (and for Multi-Contract Package, clause 46) outlines the
rights you have if you wish to cancel
your booking. Please note that there is no automatic statutory right of
cancellation under the Consumer
Contracts (Information, Cancellation and Additional Charges) Regulations 2013
(Directive 2011/83/EU).
Please note: some Supplier/Principals do not allow changes and therefore
full cancellation charges
will apply.
15. Changes and Cancellations by the Supplier/Principal
We will inform you as soon as reasonably possible if the Supplier/Principal
needs to make a significant
change to your confirmed Travel Arrangements or to cancel them. We will also
liaise between you and the
Supplier/Principal in relation to any alternative travel arrangements offered
by the Supplier/Principal but we
will have no further liability to you.
Where you have booked a Multi-Contract Package, additional terms and
conditions apply to your booking,
please see clause 47 for further details.
16. Our Service Charges
In certain circumstances we apply a service charge for the agency service we
provide, in addition to any
charge levied by the Supplier/Principal, as follows:
SERVICE CHARGE
Cancellation
Supplier/Principal’s charge + £40 per
person
Amendment Supplier/Principal’s charge + £25 per
person
Monthly payment on instalments for
low deposit bookings
£0.99p
Collection of surcharges/additional
taxes
Supplier/Principal’s charge
Arranging Passports and Visas
(Currently we do not arrange this
service)
Passport/Visa fee + £20
Pre-booking airline seats after
confirmed booking
Principal’s charge + £15
Delivering tickets by hand £50 + 50p per mile. Minimum charge
£75
Tickets despatched by courier
Cost of courier + £10
Tickets despatched by insured
delivery
£20
International telephone/fax calls
Cost of calls
17. Complaints
As the contract for your Travel Arrangements is between you and the
Supplier/Principal, any queries or
concerns about your Travel Arrangements should be addressed to them in the
first instance. If you have a
problem with your Travel Arrangements whilst using them, this must be reported
to the Supplier/Principal
immediately. If you fail to follow this procedure there will be less
opportunity for the Supplier/Principal to
investigate and rectify your complaint. The amount of compensation you may be
entitled to may therefore be
reduced or extinguished as a result.
If you wish to complain when you return home, write to the Supplier/Principal.
You will see their name and
contact details in any confirmation documents we send you.
If you remain unsatisfied, you can inform us, via our Customer Relations
Department as soon as possible
and, in any event, within 28 days of your return to the UK whereby we will
endeavour to assist in our capacity
as an agent by liaising with the Supplier/Principal on your behalf.
Please note that we offer an Alternative Dispute Resolution service through
our ABTA membership. Please
see clause 42 for further details. You can also access the European Commission
Online Dispute Resolution
(ODR) platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a
means of registering your
complaint with us; it will not determine how your complaint should be
resolved.
18. Our Responsibility for your Booking
Your contract is with the Supplier/Principal and its booking conditions apply.
As agent, we accept no
responsibility for the actual provision of the Travel Arrangements. Our
responsibilities are limited to making
the booking in accordance with your instructions. We accept no responsibility
for any information about the
Travel Arrangements that we pass on to you in good faith. However, in the
event that we are found liable to
you on any basis whatsoever, our maximum liability to you is limited to twice
the cost of the commission we
earn on your booking (or the appropriate proportion of this if not everyone on
the booking is affected).
We do not exclude or limit any liability for death or personal injury that
arises as a result of our negligence or
that of any of our employees whilst acting in the course of their
employment.
Please Note: Where you have booked a Multi-Contract Package
we will accept responsibility for that Multi-
Contract Package as a package organiser and additional terms and condition
apply. Please see clause 48
for further information.
19. Force Majeure
Except where otherwise expressly stated in these Booking Conditions we will
not be liable or pay you
compensation if our contractual obligations to you are affected by “Force
Majeure”. For the purposes of these
Booking Conditions, Force Majeure means any event beyond our or our supplier’s
control, the consequences
of which could not have been avoided even if all reasonable measures had been
taken. Examples include
warfare and acts of terrorism (and threat thereof), civil strife, significant
risks to human health such as the
outbreak of serious disease at the travel destination or natural disasters
such as floods, earthquakes or
weather conditions which make it impossible to travel safely to the travel
destination or remain at the travel
destination, the act of any government or other national or local authority
including port or river authorities,
industrial dispute, labour strikes, lock closure, natural or nuclear disaster,
fire, chemical or biological disaster,
unavoidable technical problems with transport and all similar events outside
our or the supplier(s)
concerned’s control.
Brexit Implications: please note that certain Travel Arrangements may be
affected as a result of the United
Kingdom’s decision to leave the European Union. This could include an
unavailability of certain flight routes,
access to certain ports and airports and changes to the visa requirements of
British citizens travelling to,
within or through the EU. Please rest assured that this is something we will
continue to monitor and will
advise our customers as soon as possible if we become aware of any confirmed
bookings that will be
affected. However, since this is something which is completely unprecedented
and outside our control, we
would treat any such changes as Force Majeure, and whilst we will endeavour to
provide suitable alternative
arrangements or refunds where possible, we will not be liable to pay you any
compensation.
20. Visa, Passport and Health Requirements
It is your responsibility to check and fulfill the passport, visa, health and
immigration requirements applicable
to your itinerary. We can only provide general information about this. You
must check requirements for your
own specific circumstances with the relevant Embassies and/or Consulates and
your own doctor as
applicable. Requirements do change and you must check the up to date position
in good time before
departure.
Most countries now require passports to be valid for at least 6 months after
your return date. If your passport
is in its final year, you should check with the Embassy of the country you are
visiting. For further information
contact the Passport Office on 0870 5210410 or visit
https://www.gov.uk/browse/citizenship/passports.
Special conditions apply for travel to the USA, and all passengers must
have individual machine
readable passports. Please check https://uk.usembassy.gov. For European holidays you should
obtain a
completed and issued form EHIC prior to departure.
Up to date travel advice can be obtained from the Foreign and Commonwealth
Office, visit
https://www.gov.uk/travelaware.
Non British passport holders, including other EU nationals,
should obtain up to date advice on passport
and visa requirements from the Embassy, High Commission or Consulate of your
destination or country(ies)
through which you are travelling.
We do not accept any responsibility if you cannot travel, or incur any other
loss because you have not
complied with any passport, visa, immigration requirements or health
formalities. You agree to reimburse us
in relation to any fines or other losses which we incur as a result of your
failure to comply with any passport,
visa, immigration requirements or health formalities.
21. Law and Jurisdiction
These Booking Conditions are governed by English law and we both agree that
the courts of England and
Wales have exclusive jurisdiction over any dispute, claim or other matter
which may arise between us
(unless you live in Scotland or Northern Ireland, in which case you can bring
proceedings in your local court
under Scottish or Northern Irish law, as applicable).
22. Accommodation Ratings and Standards
All ratings are as provided by the relevant Supplier/Principal and may not be
the official rating. These are
intended to give a guide to the services and facilities you should expect from
your accommodation.
Standards and ratings may vary between countries, as well as between
suppliers. We cannot guarantee the
accuracy of any ratings given.
23. Documentation & Information
All descriptions and content on our website or otherwise issued by us is done
so on behalf of the
Supplier/Principal in question are intended to present a general idea of the
services provided by the
Supplier/Principal. Not all details of the relevant services can be included
on our website. All services shown
are subject to availability. If you require any further details, in respect of
any Travel Arrangements or any
other services please contact us.
24. Foreign Office Advice
You are responsible for making yourself aware of Foreign Office advice in
regard to the safety of the
countries and areas in which you will be travelling and to make your decisions
accordingly. Advice from the
Foreign Office to avoid or leave a particular country may constitute Force
Majeure (see clause 19).
25. Your Behaviour
You are expected to conduct yourself in an orderly and acceptable manner and
not to disrupt the enjoyment
of others. If in the Supplier/Principal’s opinion or in the opinion of any
other person in authority, your
behaviour or that of any member of your party is causing or is likely to cause
distress, danger or annoyance
to any other customers or any third party, or damage to property, or to cause
a delay or diversion to
transportation, the Supplier/Principal reserves the right to terminate your
booking immediately with no further
liability to you. You and/or your party may also be required to pay for loss
and/or damage caused by your
actions and you and each member of your party will be jointly and individually
liable for any damage or
losses caused. Full payment for any such damage or losses must be paid
directly to the Supplier/Principal
prior to departure. If you fail to make payment, you will be responsible for
meeting any claims (including legal
costs) subsequently made against us because of your actions together with all
costs we incur in pursuing
any claim against you.
We cannot be held responsible for the actions or behaviour of other guests or
individuals who have no
connection with your booking arrangements or with us.
26. Your Obligations
Please ensure that ALL documentation is thoroughly read and understood. It is
your responsibility to inform
us of any discrepancies. Please note some suppliers may charge for amendments
and unfortunately in these
circumstances, the client will be responsible for any additional charges.
Please ensure that you arrive in
good time for your departure, we cannot be held responsible for your failure
to do so.
27. Baggage
Hand baggage is included free of charge. The allowance differs depending on
the airline that you are
travelling on. We recommend that you check this with your specific airline
prior to travel as we cannot be
held responsible for any items that exceed the weight/dimension allowance.
There is no hold baggage
included in your holiday cost unless otherwise stated. If you would like to
add baggage to your reservation
please contact us on 2035988688
28. Transfers
There are no transfers included in your holiday cost unless otherwise stated.
If you have added a transfer to
your booking, we will provide your mobile number to the transfer supplier in
order for them to send you a text
message with your arrival and pick up details. If you are not happy with us
providing your mobile number,
please call our Customer Services team. If you have not booked a transfer, on
arrival at your destination you
will normally find taxis just outside the terminal building. To avoid getting
overcharged, it is advisable to
agree a cost before you take the journey. If you would like to add transfers
to your holiday, please contact us
on 2035988688.
29. Inflight Meals
Please note inflight meals are not included in the price stated unless
otherwise advised at the time of
booking.
30. All Inclusive
Please be advised that all inclusive starts at 12 noon on your day of arrival
and ends at 12 noon on the day
of your departure. If you have booked late night flights and you miss any
meals on the first day they will not
be offered to you on the day of your departure.
31. Travellers under 18
The person making the booking accepts responsibility for paying for all the
people on the booking. They are
also responsible for keeping everyone in the party informed of the booking
details. You must be at least 18
years old to make a booking with us. The first named person travelling on the
booking must be at least 18, if
all people travelling in your party are under 18 you need to provide a letter
of consent from your parent or
guardian, please either email this letter to
info@holidaybuzz.co.uk or send to: Customer Service, Holiday Buzz limited, 8
Thornton Road, Birmingham, England, B8 2LG. Not all airlines will allow
unaccompanied minors to travel, please double check with our reservations
staff before booking your flights.
32. Car Hire
Please note that if you are hiring a car then you will need to supply a credit
card as security when you collect
the car. No money will be taken from the card without your consent (all
details will be covered when you sign
your agreements before taking the car). In most destinations, you need to be
over 21 to hire/drive a car. It is
always best to double check the age limit before booking. If you are hiring a
car in America further local taxes
will be charged if you are under the age of 25, for extra charges please
contact one of our travel consultants.
33. Car Parking
If you have arranged to park a car at a pre-booked car park please ensure that
you know which car park that
you are to use. Please bear in mind that some airport car parks may involve a
coach transfer. Please allow
time for this.
34. Ticket on Departure
If you are collecting documentation from the airport, this will normally ONLY
be your flight tickets. Please
ensure that you have any other vouchers or insurance documents either emailed,
posted or faxed to you
before you depart.
35. Flight Times & Tickets
All departure and arrival timings are given using the 24 hour system. Your
flight tickets will state the most up
to date flight time information, so please read them very carefully and ensure
that you allow sufficient time to
arrive at the airport, normally 2 hours before departure for short and mid
haul destinations and 3 hours for
long haul destinations. Tour operators make it a responsibility of the
traveller to re- confirm their homeward
flight at least 48 hours before departure. In accordance with EU Regulation
2111/2005, we are required to
advise you of the actual carrier operating your flight/connecting
flight/transfer, or if the actual carrier is not
known at the time of booking, the likely carrier that will operate your
flights. Where we are only able to inform
you of the likely carrier we will tell you the actual carrier when we become
aware of it. There is an EC
Community List of carriers which are subject to an operating ban throughout
Europe and we will not use one
of these airlines. In the event that an airline is or becomes listed, you may
be entitled to reimbursement or rerouting
if your flight is cancelled because it is subject to an operating ban. Please
refer to the CAA’s
website www.caa.co.uk.
It is imperative that you confirm your inbound flight details with the local
office specified on your itinerary (not
the Airport Authorities). Failure to do so may mean that you may miss your
flight because the departure time
has changed, or the airline may not allow you to board. We are not liable for
any losses if you do not
reconfirm your inbound flight. For passengers who will be 28 weeks pregnant at
the time of the intended
return flight, airlines require a medical certificate confirming the passenger
is medically fit to fly. Airlines will
not carry any passenger who will be 32 weeks or more pregnant by the end of
the intended return flight.
Please contact your doctor or the Department of Health for advice. Please note
that in accordance with Air
Navigation Orders in order to qualify for infant status, a child must be under
2 years of age on the date of its
return flight. Flights timings on your confirmation invoice are for guidance
only and subject to change. You
must check your flight details and times on receiving your tickets and notify
us immediately of any errors. The
times quoted on your documentation are local times and you must check in at
least 3 hours before the latest
flight departure time advised by us, regardless of any anticipated delay.
Seats are not pre-bookable and you
are more likely to get seats that meet your requirements if you check in
early. If your outbound journey is not
utilised, the inbound flight reservation is automatically cancelled. We are
not responsible for any losses if you
arrive late for the specified check-in time for the flight, or lose your
flight tickets.
36. Flight Delays
If you or any member of your party misses your flight or other transport
arrangement, it is cancelled or you
are subject to a delay of over 3 hours for any reason, you must contact us and
the airline or other transport
supplier concerned immediately.
Under EU Law, you have rights in some circumstances to refunds and/or
compensation from the airline in
cases of denied boarding, cancellation or delay to flights. Full details of
these rights will be publicised at EU
airports and will also be available from airlines. If the airline does not
comply with these rules you should
complain to the Civil Aviation Authority at www.caa.co.uk/passengers.
Reimbursement in such cases is the
responsibility of the airline and will not automatically entitle you to a
refund of your holiday price from us. If,
for any reason, you do not claim against the airline and make a claim for
compensation from us, you must, at
the time of payment of any compensation to you, make a complete assignment to
us of the rights you have
against the airline in relation to the claim that gives rise to that
compensation payment. A delay or
cancellation to your flight does not automatically entitle you to cancel any
other arrangements even where
those arrangements have been made in conjunction with your flight.
We cannot accept liability for any delay which is due to any of the reasons
set out in clause 19 of these
Booking Conditions (which includes the behaviour of any passenger(s) on any
flight who, for example, fails to
check in or board on time).
37. Call Recording
To ensure that we carry out your instructions accurately, to help improve our
service and in the interest of
security, we may monitor and/or record: your telephone calls and customer
transactions and activities on our
website. All recordings are and shall remain our sole property. Please see our
Privacy policy.
38. Building Work
From time to time, renovation or refurbishment and its associated noise are
unavoidable at a hotel. Often, we
do receive advance notice of when it will begin, in which case you will be
informed prior to making your
booking or within a reasonable time of us being notified. If in any case you
have not been informed, and we
consider the work will have a significant effect on your stay, we will then
review the option of partial or full
refund.
39. Elderly/Disabled Clients
We are able to make enquiries of the supplier about the suitability of
arrangements for you and provide
replies prior to booking. You must make all requests in advance before a
booking is confirmed.
40. Conditions of Suppliers
Many of the services which make up your holiday are provided by independent
suppliers. Those suppliers
provide these services in accordance with their own terms and conditions Those
suppliers provide these
services in accordance with their own terms and conditions which will form
part of your contract with us.
Some of these terms and conditions may limit or exclude the supplier's
liability to you, usually in accordance
with applicable International Conventions. Copies of the relevant parts of
these terms and conditions are
available on request from us or the supplier concerned.
41. Data Protection & Privacy
We are a data controller in relation to your booking. In order to process your
booking and to ensure that your
travel arrangements run smoothly and meet your requirements we need to use the
information you provide
such as name, address, any special needs/dietary requirements etc. We take
full responsibility for ensuring
that proper security measures are in place to protect your information whilst
in our control. We must pass the
information on to the relevant suppliers of your travel arrangements such as
airlines, hotels, transport
companies etc in order to arrange your booking. Where we are acting as a
package organiser, you may have
booked through a travel agent and they may also have their own data protection
policy in place. The
information may also be provided to security or credit checking companies,
public authorities such as
customs/immigration if required by them, or as required by law to detect and
prevent fraud.
By making a booking with us you agree to the use and disclosure of the
information you provide for the
following purposes: to enable us to process and fulfil your bookings (when it
may be transferred abroad and
/or to the Service Provider), if you purchase insurance we may process your
information and pass it to
insurers, for market research and analysis, to avoid fraud and to enable us or
our representatives to contact
you by letter, telephone or e-mail. You may unsubscribe from further contact
at any time by clicking on the
relevant link in any emails we send you.
For more information on how we use your personal data, please see our
Privacy policy.
Additionally, where your holiday is outside the European Economic Area (EEA),
controls on data protection
in your destination may not be as strong as the legal requirements in this
country. We will not however, pass
any information onto any person not responsible for part of your travel
arrangements. This applies to any
sensitive information that you give to us such as details of any disabilities,
or dietary/religious requirements.
If we cannot pass this information to the relevant suppliers, whether in the
EEA or not, we cannot provide
your booking.
Please note that where information is also held by a travel agent, this is
subject to your agents own data
protection policy. You are entitled to a copy of your information held by us.
If you would like to see this,
please contact us.
SECTION B: MULTI-CONTRACT PACKAGE BOOKINGS
This section only applies to Multi-Contract Packages and should be read in
conjunction with Section
A and C of these Booking Conditions.
43. Multi-Contract Package Bookings
Where your booking is for a Multi-Contract Package, as defined below, we will
act as a “Package Organiser”
and you will receive the rights and benefits under the Package Travel and
Linked Travel Arrangements
Regulations 2018 (“PTRs”).
A “Multi-Contract Package” exists if you book a combination of at least two
different types of the following
individual travel services, for the purpose of the same trip or holiday:
(a) transport; or
(b) accommodation; or
(c) rental of cars, motor vehicles or motorcycles (in certain circumstances);
and
(d) any other tourist service not intrinsically part of one of the above
travel services,
provided that those travel services are purchased
together from a single visit to our website and selected by
you before you agree to pay; or are advertised, sold or charged at an
inclusive or total price; or advertised or
sold under the term “package” or a similar term.
This is called a Multi-Contract Package as you still have contracts with each
of the individual
Supplier/Principals providing the Travel Arrangements, however we, Holiday
Buzz Limited will accept
responsibility for this booking as a Package Organiser.
IMPORTANT NOTE: Please note that where you have made a
booking which consists of not more than one
type of travel service as listed at (a) – (c) above, combined with one or more
tourist services as listed at (d)
above, this will not create a Multi-Contract Package where the tourist
services:
- do not account for 25% of the value of the combination and are not
advertised as, and do not
otherwise represent, an essential feature of the package; or
- are selected and purchased after the performance of the transport,
accommodation or car rental has
started.
These bookings will be treated as “Single Component” bookings and will not be
afforded the benefit of the
rights under the PTRs. See Section A for the terms and conditions which apply
to these bookings.
Where you have booked a Multi-Contract Package, we still act as agent on
behalf of the Supplier/Principals
of your chosen Travel Arrangements but we will comply with our legal
obligations under the PTRs as your
Package Organiser and this is outlined in this Section B. This does not
prejudice or otherwise affect our
agency status with Supplier/Principals.
Please note that where you have booked airport parking, airport lounges travel
insurance or other such
ancillary services (“Ancillary Services”), these products are not considered
“travel services” as defined in the
PTRs, and therefore remain outside scope of the PTRs, even where these are
booked as part of a Multi-
Contract Package. Ancillary Services will always be treated as
“single-component” bookings – please see
Section A for the terms and conditions which apply to Ancillary Services.
44. Pricing
Where you have booked a Multi-Contract Package, we reserve the right to
increase the price of
confirmed Travel Arrangements within that Multi-Contract Package solely to
allow for increases
which are a direct consequence of changes in:
(i) the price of the carriage of passengers resulting from the cost of fuel or
other power sources;
(ii) the level of taxes or fees applicable to the Travel Arrangements imposed
by third parties not
directly involved in the performance of the Travel Arrangements, including
tourist taxes, landing
taxes or embarkation or disembarkation fees at ports and airports; and
(iii) the exchange rates relevant to the Travel Arrangements.
We will absorb and you will not be charged for any increase equivalent to 2%
of the price of your travel
arrangements, which excludes insurance premiums and any amendment charges
and/or additional services
or travel arrangements. You will be charged for the amount over and above
that. However, if this means that
you have to pay an increase of more than 8% of the total price of the
confirmed Multi-Contract Package
(excluding any amendment charges and/or additional services), you will have
the option of accepting the
price increase and paying the requested amount, accepting a change to another
Multi-Contract Package if
we are able to offer one (if this is of equivalent or higher quality you will
not have to pay more but if it is of
lower quality you will be refunded the difference in price), or cancelling and
receiving a full refund of all
monies paid to us, except for any insurance premiums and any amendment charges
and/or additional
services or travel arrangements not forming part of your Multi-Contract
Package. Should you decide to
cancel for this reason, you must exercise your right to do so within 7 days
from the issue date on your
confirmation.
Should the price of your Multi-Contract Package go down due to the changes
mentioned above then any
refund due will be paid to you, less an administration fee of £25 per person.
However, please note that
Travel Arrangements are not always purchased in local currency and some
apparent changes may have no
impact on the price of your Multi-Contract Package due to contractual and
other protection in place.
There will be no change made to the price of your confirmed Multi-Contract
Package within 20 days of your
departure nor will refunds be paid during this period.
45. Transferring Your Multi-Contract Package Booking
If any member of your party is prevented from travelling on their
Multi-Contract Package, that person(s) may
transfer their place to someone else, subject to the following conditions:
- that person is introduced by you and satisfies all the conditions applicable
to the Travel
Arrangements making up the Multi-Contract Package;
- we are notified not less than 7 days before departure;
- you pay any outstanding balance payment, an administration fee of £25 per
person transferring as
well as any additional fees, charges or other costs arising from the transfer;
and
- the transferee agrees to these Booking Conditions, the Supplier/Principal’s
terms and conditions and
all other requirements applicable to the Travel Arrangements making up the
Multi-Contract Package.
- You and the transferee remain jointly and severally liable for payment of
all sums.
If you are unable to find a replacement, cancellation charges as set out will
apply in accordance with clause
14. Otherwise, no refunds will be given for passengers not travelling or for
unused services.
46. If You Cancel your Multi-Contract Package due to Unavoidable &
Extraordinary
Circumstances
If you have booked a Multi-Contract Package, you have the right to cancel your
confirmed Multi-Contract
Package before departure without paying a cancellation charge in the event of
“unavoidable and
extraordinary circumstances” occurring at your holiday destination or its
immediate vicinity and significantly
affecting the performance of the Multi-Contract Package or significantly
affecting transport to the destination.
In these circumstances, we shall provide you with a full refund of the monies
you have paid but we will not be
liable to pay you any compensation.
Please note that your right to cancel in these circumstances will only apply
where the Foreign and
Commonwealth Office advises against travel to your destination or its
immediate vicinity.
For the purposes of this clause, “unavoidable and extraordinary circumstances”
means warfare, acts of
terrorism, significant risks to human health such as the outbreak of serious
disease at the travel destination
or natural disasters such as floods, earthquakes or weather conditions which
make it impossible to travel
safely to the travel destination.
47. If the Supplier/Principal Changes or Cancels your Multi-Contract
Package
Where you have booked a Multi-Contract Package and the Supplier/Principal
makes a significant change to
or cancels the Travel Arrangements which form your Multi-Contract Package, the
provisions of this clause 47
will apply.
Changes: If the Supplier/Principal makes a minor change to your Travel
Arrangements, we will make
reasonable efforts to inform you as soon as reasonably possible if there is
time before your departure but we
will have no liability to you. Examples of minor changes include alteration of
your outward/return flights by
less than 12 hours, changes to aircraft type, change of accommodation to
another of the same or higher
standard, changes of carriers. Please note that carriers such as airlines used
in the brochure may be subject
to change.
Occasionally the Supplier/Principal may have to make a significant change to
your confirmed Travel
Arrangements. Examples of “significant changes” include the following, when
made before departure:
- A change of accommodation area for the whole or a significant part of your
time away.
- A change of accommodation to that of a lower standard or classification for
the whole or a
significant part of your time away.
- A change of outward departure time or overall length of your Travel
Arrangements by more than 12
hours.
- A change of UK departure airport except between:
o The London airports: Gatwick, Heathrow, Luton, Stansted, London City and
Southend
o The South Coast airports: Southampton, Bournemouth and Exeter
o The South Western airports: Cardiff and Bristol
o The Midlands airports: Birmingham, East Midlands and Doncaster Sheffield
o The Northern airports: Liverpool, Manchester and Leeds Bradford
o The North Eastern airports: Newcastle and Teesside
o The Scottish airports: Edinburgh, Glasgow, Prestwick and Aberdeen.
- A significant change to your itinerary, missing out one or more destination
entirely.
If the Supplier/Principal has to make a significant change or cancel your
Travel Arrangements, we will tell
you as soon as possible and if there is time to do so before departure, we
will offer you the choice of:
i (for significant changes) accepting the changed Travel Arrangements; or
ii having a refund of all monies paid; or
iii accepting an offer of alternative travel arrangements of comparable or
higher standard if available
(at no extra cost); or
iv if available, accepting an offer of alternative travel arrangements of a
lower standard, with a refund
of the price difference between the original Travel Arrangements and the
alternative travel
arrangements.
You must notify us of your choice within 7 days of our offer. If we do not
hear from you within 7 days, we will
contact you again to request notification of your choice. If you fail to
respond again we will assume that you
have chosen to accept the change or alternative travel arrangements.
Insurance If the Supplier/Principal cancels or makes a significant change and
you accept a refund, we will
provide a full refund of your travel insurance premiums if you paid them to us
and can show that you are
unable to transfer or reuse your policy.
Compensation
In addition to a full refund of all monies paid by you, we will pay you
compensation as detailed below, in the
following circumstances:
- If, where the Supplier/Principal makes a significant change, you do not
accept the changed Travel
Arrangements and cancel your booking;
- If the Supplier/Principal cancels your booking and no alternative travel
arrangements are available.
The compensation that we offer does not exclude you from claiming more if you
are entitled to do so.
Period before departure in which we notify you Amount you will receive from
us (per person)*
60 days or more £10
59 - 30 days £20
29 – 15 days £30
14 days or less £40
*IMPORTANT NOTE: We will not pay you compensation in the following
circumstances:
- where the Supplier/Principal makes a minor change;
- where the Supplier/Principal makes a significant change or cancels your
Travel Arrangements more
than 60 days before departure/start date;
- where the Supplier/Principal makes a significant change and you accept those
changed Travel
Arrangements or you accept an offer of alternative Travel Arrangements;
- where the Supplier/Principal has to cancel your Travel Arrangements as a
result of your failure to
make full payment on time;
- where the change or cancellation by the Supplier/Principal arises out of
alterations to the confirmed
booking requested by you;
- where the Supplier/Principal is forced to cancel or change your Travel
Arrangements due to Force
Majeure (see clause 19).
If the Supplier/Principal becomes unable to provide a significant proportion
of the Multi-Contract Package that
you have booked after you have departed, we will, if possible, make
alternative Travel Arrangements for you
at no extra charge and where those alternative Travel Arrangements are of a
lower standard, provide you
with an appropriate price reduction.
48. Our Responsibilities in Respect of Multi-Contract Packages
(1) Where you have booked a Multi-Contract Package where we are acting as a
Package Organiser,
although we still act as agent for the Supplier/Principals of your chosen
Travel Arrangements and
your contract will be with the Supplier/Principals, we will accept
responsibility for the Travel
Arrangements making up your Multi-Contract Package as an “organiser” under the
Package Travel
and Linked Travel Arrangements Regulations 2018 as set out below. As such, we
are responsible for
the proper provision of all the Travel Arrangements included in your
Multi-Contract Package, as set
out on your confirmation invoice. Subject to these Booking Conditions, if we
or the
Supplier/Principals negligently perform or arrange those Travel Arrangements
and we don’t remedy
or resolve your complaint within a reasonable period of time, and this has
affected the enjoyment of
your Multi-Contract Package you may be entitled to an appropriate price
reduction or compensation
or both.
You must inform us without undue delay of any failure to perform or
improper
performance of the travel services included in this package. The level of such compensation will
be calculated taking into consideration all relevant factors such as but not
limited to: following the
complaints procedure as described in these Booking Conditions and the extent
to which ours or our
employees’ or the Supplier/Principal’s negligence affected the overall
enjoyment of your Multi-
Contract Package. Please note that it is your responsibility to show that we
or the Supplier/Principals
have been negligent if you wish to make a claim against us.
(2) We will not be responsible or pay you compensation for any injury,
illness, death, loss, damage,
expense, cost or other claim of any description if it results from:
(a) the act(s) and/or omission(s) of the person(s) affected; or
(b) the act(s) and/or omission(s) of a third party unconnected with the
provision of the services
forming part of your Multi-Contract Package and which were unavoidable and
extraordinary;
or
(c) Force Majeure (as defined in clause 19).
(3) We limit the amount of compensation we may have to pay you if we are
found liable under
this clause:
(a) loss of and/or damage to any luggage or personal possessions and
money,
The maximum amount we will have to pay you in respect of these claims is an
amount equivalent to
the excess on your insurance policy which applies to this type of loss per
person in total because you
are required to have adequate insurance in place to cover any losses of this
kind.
(b) Claims not falling under (a) above and which don’t involve injury,
illness or death
The maximum amount we will have to pay you in respect of these claims is up to
three times the
price paid by or on behalf of the person(s) affected in total. This maximum
amount will only be
payable where everything has gone wrong and you or your party has not received
any benefit at all
from your booking.
(c) Claims in respect of international travel by air, sea and rail, or any
stay in a hotel
i) The extent of our liability will in all cases be limited as if we were
carriers under the appropriate
Conventions, which include The Warsaw/Montreal Convention (international
travel by air); The
Athens Convention (with respect to sea travel); The Berne/Cotif Convention
(with respect to rail
travel) and The Paris Convention (with respect to hotel Travel Arrangements).
You can ask for
copies of these Conventions from our offices. Please contact us. In addition,
you agree that the
operating carrier or transport company's own 'Conditions of Carriage' will
apply to you on that
journey. When arranging transportation for you, we rely on the terms and
conditions contained within
these international conventions and those 'Conditions of Carriage'. You
acknowledge that all of the
terms and conditions contained in those 'Conditions of Carriage' form part of
your Multi-Contract
Package booking with us, as well as with the transport company and that those
'Conditions of
Carriage' shall be deemed to be included by reference into this Multi-Contract
Package booking.
ii) In any circumstances in which a carrier is liable to you by virtue of the
Denied Boarding Regulation
2004, any liability we may have to you arising out of your Multi-Contract
Package booking, arising
out of the same facts, is limited to the remedies provided under the
Regulation as if (for this purpose
only) we were a carrier.
iii) When making any payment, we are entitled to deduct any money which you
have received or are
entitled to receive from the transport provider or hotelier for the complaint
or claim in question.
(4) It is a condition of our acceptance of liability under this clause that
you notify any claim to ourselves
and our Supplier/Principal(s) strictly in accordance with the complaints
procedure set out in these
conditions.
(5) Where any payment is made, the person(s) receiving it (and their parent or
guardian if under 18
years) must also assign to ourselves or our insurers any rights they may have
to pursue any third
party and must provide ourselves and our insurers with all assistance we may
reasonably require.
(6) Please note, we cannot accept any liability for any damage, loss or
expense or other sum(s) of any
description: (a) which on the basis of the information given to us by you
concerning your booking
prior to our accepting it, we could not have foreseen you would suffer or
incur; or (b) relate to any
business.
(7) We will not accept responsibility for services or facilities which were
not included on your booking
confirmation or where they are not advertised in our brochure / on our
website. For example any
excursion you book whilst away, or any service or facility which your hotel or
any other supplier
agrees to provide for you.
(8) Where it is impossible for you to return to your departure point as per
the agreed return date of your
Multi-Contract Package, due to “unavoidable and extraordinary circumstances”,
we shall provide you
with any necessary accommodation (where possible, of a comparable standard)
for a period not
exceeding three nights per person. Please note that the 3-night cap does not
apply to persons with
reduced mobility, pregnant women or unaccompanied minors, nor to persons
needing specific
medical assistance, provided we have been notified of these particular needs
at least 48 hours
before the start of your Multi-Contract Package. For the purposes of this
clause, “unavoidable and
extraordinary circumstances” mean warfare, acts of terrorism, significant
risks to human health such
as the outbreak of serious disease at the travel destination or natural
disasters such as floods,
earthquakes or weather conditions which make it impossible to travel safely
back to your departure
point.
49. Insolvency Protection for Multi-Contract Package Payments
We provide financial protection Multi-Contract Packages which include flights,
by way of our Air Travel
Organiser’s Licence number: XXX, issued by the Civil Aviation
Authority, Gatwick Airport South, West
Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk. When you
buy a flight inclusive
Multi-Contract Package from us you will receive an ATOL Certificate. This
lists what is financially protected,
where you can get information on what this means for you and who to contact if
things go wrong. For further
information, visit the ATOL website at www.atol.org.uk. The price of
our flight inclusive arrangements
includes the amount of £2.50 per person as part of the ATOL Protection
Contribution (APC) we pay to the
CAA. This charge is included in our advertised prices. Not all holiday or
travel services offered and sold by
us will be protected by the ATOL Scheme. ATOL protection extends primarily to
customers who book and
pay in the United Kingdom and European Economic Area (EEA).
We, or the suppliers identified on your ATOL Certificate, will provide you
with the services listed on the ATOL
Certificate (or a suitable alternative). In some cases, where neither we nor
the supplier are able to do so for
reasons of insolvency, an alternative ATOL holder may provide you with the
services you have bought (at no
extra cost to you). You agree to accept that in those circumstances the
alternative ATOL holder will perform
those obligations and you agree to pay any money outstanding to be paid by you
under your contract to that
alternative ATOL holder. However, you also agree that in some cases it will
not be possible to appoint an
alternative ATOL holder, in which case you will be entitled to make a claim
under the ATOL Scheme (or your
credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to
provide the services listed (or a
suitable alternative, through an alternative ATOL holder or otherwise) for
reasons of insolvency, the Trustees
of the Air Travel Trust may make a payment to (or confer a benefit on) you
under the ATOL scheme. You
agree that in return for such a payment or benefit you assign absolutely to
those Trustees any claims which
you have or may have arising out of or relating to the non-provision of the
services, including any claim
against us, the travel agent (or your credit card issuer where applicable).
You also agree that any such
claims may be re-assigned to another body, if that other body has paid sums
you have claimed under the
ATOL scheme.
We provide financial security for Multi-Contract Packages not including
flights
If you book Travel Arrangements that don’t form part of a Multi-Contract
Package your monies will not be
financially protected. Please ask us for further details.
50. Prompt Assistance for Multi-Contract Packages
If you have booked a Multi-Contract Package and whilst you are on holiday, you
find yourself in difficulty for
any reason we will offer you such prompt assistance as is appropriate in the
circumstances. In particular, we
will provide you with appropriate information on health services, local
authorities and consular assistance,
and with distance communications and finding alternative Travel Arrangements.
Where you require
assistance that is not owing to any failure by us, our employees or
sub-contractors, we will not be liable for
the costs of any alternative Travel Arrangements or other such assistance you
require. Any
Supplier/Principal, airline or other transport supplier may however pay for or
provide refreshments and/or
appropriate accommodation and you should make a claim directly to them.
Subject to the other terms of
these Booking Conditions, we will not be liable for any costs, fees or charges
you incur in the above
circumstances, if you fail to obtain our prior authorisation before making
your own Travel Arrangements.
Furthermore, we reserve the right to charge you a fee for our assistance in
the event that the difficulty is
caused intentionally by you or a member of your party, or otherwise through
your or your party’s negligence.